Support

How to report a post

Every post and every account has a Report action in the overflow menu — the three dots at the top right of a post.

• Pick a reason: spam, illegal content, a violation of the server's rules, or other. You can add a note.
• The post is hidden for you straight away, and the report is listed under Settings, Your reports.
• Your mail app opens with the post's address, the account, the network, your reason and the app version, addressed to the support address. Send it, and it is read within 24 hours.
• If you are signed in to Mastodon and the post is a Mastodon post, the report is also sent to that account's own server so a moderator there can act.
• The same sheet offers to block the account at the same time.

How to block, mute and filter

• Block an account. Overflow menu on any post, then Block. Their posts stop appearing.
• Block a whole server. Same menu, Block server. Everything from that domain is dropped.
• Mute a word or phrase. Settings, Muted words. Posts containing it are removed from the feed.
• Flagged content. Settings, Hide flagged posts, is on by default. Posts labelled adult, violent or self-harm by the networks' own labelling services are dropped rather than blurred, and pictures are checked on the device before they are shown.

All of this works while you are signed out, because it is stored on your phone. When you connect a Mastodon account, blocks also apply to that server's own block list.

How to sign in and sign out

You never need to sign in to read. To post, reply, like, repost or follow, go to Settings, Accounts and connect a Mastodon or Bluesky account you already have.

• Signing out removes that account's token from the iOS Keychain immediately.
• You can also revoke access from the service itself: on Mastodon, Preferences, Account, Authorized apps; on Bluesky, Settings, App passwords.

How to delete what the app has stored

Everything the app remembers is on your phone. Nothing is uploaded, so there is nothing to request from us.

• Interest profile — Settings, Forget my interests.
• Blocks, mutes and reports — Settings, each list is editable.
• Offline reserve — Settings, set the reserve size to Off.
• Everything at once — delete the app. That removes the settings, the caches and the Keychain entries, because none of it exists anywhere else.

The full detail is on the privacy page.

Beta feedback

The fastest way to send something during the beta: take a screenshot while the app is open, then open TestFlight and tap Share Beta Feedback. The screenshot, your note and the device details come through together.

If something adult, violent or otherwise ugly gets past the filters, that is the highest-priority bug in the app — send it with a screenshot if you can, or email the address above.

Common questions

Which iPhones does it run on?

iPhone running iOS 17 or later. It is iPhone-only for now.

The feed is empty or will not refresh.

The app talks to the public APIs directly from your phone, so a captive Wi-Fi portal, a VPN or a corporate network can block it. Try cellular data. If a single network is failing, its posts drop out and the rest of the feed carries on.

Why is a post labelled with a network I did not choose?

Every post carries the name of the network it came from. The feed merges Mastodon, Bluesky, Hacker News, Lemmy and Lobsters, along with posts that Threads, Pixelfed and Flipboard accounts share to the fediverse.

Can I delete a post I made?

Posts you make belong to the account you connected, on that account's own server. Delete it from the post's overflow menu in Shoebill, or from any other client signed in to the same account.

Does it cost anything?

No. Shoebill is free, has no ads and has no in-app purchases.